The DNA of Genos
Fundamental approaches and principles, based on which we aim to offer our clients the most optimal long-term benefits of working with a nearshoring partner
CLIENT IDENTITY
A strong client identity towards the employee is crucial element for Genos, as it nurtures the optimum platform for creating a long-lasting cooperation between the client and employee.
CULTURE BRIDGING
Genos, appreciating cultural differences between Romania and Denmark, works to create a comprehensive understanding between all parties to ensure that each other's views are fully understood.
MEANINGFUL WORK
We empower employees to take part in creating success, cohesiveness and culture in the working place, meaningful work can help both the individual and the company to accomplish valuable results.
People and Culture is GENOS most vital asset
As a major nearshoring service provider, GENOS believe and is committed to the people and their culture.
Client onboarding
Client onboarding begins long before the client signs up for an agreement with GENOS. We start by offering our clients all the insights and expertise they need before embarking on the journey, but the effort from the client’s side during the onboarding starts with the first recruitment process.
Recruitment
Recruitment is built upon the in-depth understanding of the client’s needs and their DNA. The recruitment process is supervised and administrated by GENOS, but it requires a high involvement of the client, who takes all the important decisions during this process.
Employee onboarding
Employee onboarding starts at the client’s site, therefore the employee’s first working days actually take place at the client’s location in Denmark. Essentially and to a very high extent, the client manages the onboarding process of the employees themselves.
Employee Dev. Plan
EDP, is a crucial tool for securing a long-term collaboration with the employee. The main goal is to align the client and the employees upon the desired goals and achievements for the coming years. Genos will participate in this process by supporting and documenting the EDP plans.
Latest news
Børsen Gazelle 2024
Genos is a 4-time Gazelle! We’re proud to announce that Genos has been awarded the Børsen Gazelle for the fourth consecutive year. The Børsen Gazelle award is a recognition of sustained growth, awarded to companies that have doubled their revenue or gross profit over the past four financial years. Achieving this milestone for the fourth time reflects the dedication of our teams and the trust our partners have placed in us.
Partner Talks - Benjamin Nielsen, Vice President of Customer Service and Delivery at EIVA
Customer service and delivery are pivotal in today's business landscape, serving as key differentiators that can elevate a company's reputation and foster long-term customer loyalty. In an era where consumer expectations are higher than ever, businesses must excel in these areas to stay competitive and meet the demands of an increasingly dynamic market. This commitment is exemplified through the partnership between EIVA and GENOS, with GENOS's hub for service and delivery in Bucharest ensuring top-tier performance and satisfaction for their clients. We took the opportunity to talk to Benjamin Nielsen, Vice President of Customer Service and Delivery for EIVA, during his visit last week to our GENOS Bucharest office to spend time with the EIVA team.
Procedura interna
Procedura stabileşte modalitatea de primire, înregistrare, examinare, efectuare de acțiuni subsecvente și soluționare a raportărilor privind încălcări ale legii, care s-au produs sau sunt susceptibile să se producă la nivelul GENOS IT SRL, drepturile și obligațiile avertizorului în interes public, măsurile de protecție ale acestuia precum și obligațiile GENOS IT SRL așa cum reies din Legea nr. 361/2022 privind protecţia avertizorilor în interes public.
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Client’s testimonials
Outsourcing ServiceDesk is a strategic choice for Lyngsoe Systems. The location in Bucharest allows for the recruitment of staff with the right skills, both technical and language. At Genos, we are allowed to be Lyngsoe Systems in a safe environment. Genos ensures we cancreate the same Lyngsoe culture as in our other offices.
Søren Bak
Inspari's interest in having a Nearshore setup was primarily due to the broad supply of skilled labor force in Bucharest. Aside from that Genos makes it effortless for us to run the administration of the setup, as we do not have to concern ourselves with tax rules and any other country-specific legislation, since they take care of all those aspects. This allows us to fully concentrate on the management tasks and our business growth. Genos has a very solution-oriented and flexible approach to our setup and they hold great insight into our business and needs - this means that we in Inspari perceive Genos more as our sparring partner than as a business partner.
Jesper Fogh
EIVA uses GENOS as our outsourcing partner. We chose Bucharest in Romania as the location for our European expert help desk as well as parts of our software development team. Romania is inside EU, thus making GDRP and general legislation simple, and Bucharest has a large pool of highly talented IT people, so the choice was easy for us. We chose GENOS due to the slightly different approach – a Danish led company, making it a very good cultural fit for us - but without the admin and sales overhead in Denmark, so ultimately a very slim setup to the benefit of attracting new talent and thereby for EIVA. We have found GENOS to be an excellent partner in the search, selection, onboarding and continuous nursing of our employees in Bucharest, and we will be scaling up our activities through GENOS going forward.
Jeppe Nielsen
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