A strong client identity towards the employee is crucial element for Genos, as it nurtures the optimum platform for creating a long-lasting cooperation between the client and employee.
Genos, appreciating cultural differences between Romania and Denmark, works to create a comprehensive understanding between all parties to ensure that each other's views are fully understood.
We empower employees to take part in creating success, cohesiveness and culture in the working place, meaningful work can help both the individual and the company to accomplish valuable results.
Client onboarding begins long before the client signs up for an agreement with GENOS. We start by offering our clients all the insights and expertise they need before embarking on the journey, but the effort from the client’s side during the onboarding starts with the first recruitment process.
Recruitment is built upon the in-depth understanding of the client’s needs and their DNA. The recruitment process is supervised and administrated by GENOS, but it requires a high involvement of the client, who takes all the important decisions during this process.
Employee onboarding starts at the client’s site, therefore the employee’s first working days actually take place at the client’s location in Denmark. Essentially and to a very high extent, the client manages the onboarding process of the employees themselves.
EDP, is a crucial tool for securing a long-term collaboration with the employee. The main goal is to align the client and the employees upon the desired goals and achievements for the coming years. Genos will participate in this process by supporting and documenting the EDP plans.
We are thrilled to announce that Genos has received for the third year in a row the Børsen Gazelle award. Gazelle is awarded by the Danish publication Børsen to the companies that have achieved a continuous growth in revenue or gross profit for the last four financial years, and which have, in total, more than doubled the revenue or the gross profit in the period.
Alongside Culture Bridging and Meaningful work, Client Identity is one of the core principles at GENOS. Partner Talks is a new initiative meant to give our partners/collaborators the opportunity to voice their story, their experience with GENOS and what to expect in the near future. Follow us as we sit down and discuss the things that make the foundation of a great partnership.
FrontDesk Queue Management Systems (FrontDesk) is an innovative, intuitive, and easy to use software platform that redefines appointments, queue and customer flow management. The primary focus is on eliminating wait times in public service offices completely to improve the customer experience and employee engagement. The queuing system is used in the citizen service centers, where citizens can “walk-in”, while the appointment system is used by offices that require a prior appointment, e.g., for licenses, permits, meetings within all departments of an organization.
Outsourcing ServiceDesk is a strategic choice for Lyngsoe Systems. The location in Bucharest allows for the recruitment of staff with the right skills, both technical and language. At Genos, we are allowed to be Lyngsoe Systems in a safe environment. Genos ensures we cancreate the same Lyngsoe culture as in our other offices.
Inspari's interest in having a Nearshore setup was primarily due to the broad supply of skilled labor force in Bucharest. Aside from that Genos makes it effortless for us to run the administration of the setup, as we do not have to concern ourselves with tax rules and any other country-specific legislation, since they take care of all those aspects. This allows us to fully concentrate on the management tasks and our business growth. Genos has a very solution-oriented and flexible approach to our setup and they hold great insight into our business and needs - this means that we in Inspari perceive Genos more as our sparring partner than as a business partner.
EIVA uses GENOS as our outsourcing partner. We chose Bucharest in Romania as the location for our European expert help desk as well as parts of our software development team. Romania is inside EU, thus making GDRP and general legislation simple, and Bucharest has a large pool of highly talented IT people, so the choice was easy for us. We chose GENOS due to the slightly different approach – a Danish led company, making it a very good cultural fit for us - but without the admin and sales overhead in Denmark, so ultimately a very slim setup to the benefit of attracting new talent and thereby for EIVA. We have found GENOS to be an excellent partner in the search, selection, onboarding and continuous nursing of our employees in Bucharest, and we will be scaling up our activities through GENOS going forward.