FrontDesk Queue Management Systems (FrontDesk) is an innovative, intuitive, and easy to use software platform that redefines appointments, queue and customer flow management. The primary focus is on eliminating wait times in public service offices completely to improve the customer experience and employee engagement. The queuing system is used in the citizen service centers, where citizens can “walk-in”, while the appointment system is used by offices that require a prior appointment, e.g., for licenses, permits, meetings within all departments of an organization.